Privacy policy

Last updated: 06.23.2026

Privacy Policy

OKCLEVER (the “Company”, “we”, “us”, or “our”) operates our Shopify online store and website (collectively the “Site”), alongside all product pages, checkout tools, customer support channels, order fulfillment and related shopping features (the “Services”). Our store is hosted and powered by Shopify. This Privacy Policy governs how we collect, store, use, share and protect your personal information when you browse our Site, create an account, purchase pet products, submit customer service inquiries or interact with our Services in any way.

If there is any conflict between our Terms of Service and this Privacy Policy, the rules within this Privacy Policy shall control all matters related to personal data collection, processing, disclosure and consumer privacy rights.

By accessing, browsing or completing a purchase on our Site, you confirm you have fully read, understood and agree to the data practices outlined in this Privacy Policy. If you do not agree with our policies, you may not use our Services.

1. Definition of Personal Information

“Personal Information” means any data that can directly or indirectly identify you, or be reasonably linked back to you as an individual. This includes but is not limited to your name, physical address, contact numbers, payment details, device identifiers, IP address, order history and browsing behavior. Anonymized, de-identified aggregated data that cannot be traced back to a specific individual is not classified as Personal Information under this policy.

2. Categories of Personal Information We Collect & Process

We collect the below data categories based on how you interact with our Site, in compliance with U.S. federal, California CCPA/CPRA and EU GDPR regulations:

1. Contact Information: Full name, billing address, shipping address, phone number, personal email address.

2. Financial & Payment Information: Credit/debit card numbers, payment processor transaction IDs, billing records, payment confirmation numbers. We do not permanently store full CVV security codes for payment cards.

3. Account Credentials: Usernames, account passwords, saved login preferences, notification settings, wishlist and saved cart data.

4. Transaction & Pet-Related Shopping Data: Products viewed, added to cart, purchased, returned, exchanged or canceled; pet breed, pet age, pet care notes you submit for product recommendations or customer support.

5. Customer Communications: Full content of support emails, chat messages, return requests and feedback you send to our service team.

6. Device & Technical Data: Device model, browser type, operating system, unique device IDs, public IP address, screen resolution, network connection details.

7. Usage & Tracking Data: Page click history, time spent on each page, referral website sources, cookie identifiers, pixel tracking signals from advertising partners.

8. Sensitive Personal Information: Exact physical shipping addresses, payment credentials, persistent device tracking IDs used for targeted ads.

3. Sources We Obtain Personal Information From

1. Directly Provided By You: When you register an account, complete checkout, contact support, sign up for marketing emails or voluntarily share pet/contact details.

2. Automatic Collection via Site Technology: Cookies, tracking pixels, local storage and server logs collect device & browsing data when you visit our Site.

3. Authorized Third-Party Service Providers: Shopify, payment processors, shipping carriers, email marketing tools and analytics platforms that process data on our behalf.

4. Marketing & Advertising Partners: Meta (Facebook/Instagram), Google Ads, Google Analytics who share anonymized campaign interaction data with us.

4. How We Use Your Personal Information

We only process your data for lawful, disclosed business purposes as listed below:

4.1 Deliver & Fulfill Shopping Services

· Process secure payments, validate orders, arrange US domestic fulfillment & shipping via our US overseas warehouse and carriers (FedEx, UPS, USPS).

· Process returns, exchanges, refunds and resolve order disputes.

· Maintain your registered account, save cart/wishlist preferences and send order status alerts.

· Provide customized pet product recommendations matching your purchase history and shared pet information.

· Respond to customer service inquiries and resolve product-related issues for your pets.

4.2 Marketing & Promotional Communications

· Send opt-in promotional emails about pet supplies, flash sales and exclusive store discounts.

· Serve targeted online advertisements on social media and search platforms based on your Site browsing activity.

· Send transactional SMS marketing only if you actively opt into text message updates (per U.S. TCPA rules). You may opt out of all marketing messages at any time (Section 9).

4.3 Security, Fraud Prevention & Risk Control

· Verify account identity to block unauthorized login attempts.

· Detect, investigate and block fraudulent orders, stolen payment methods and malicious website activity.

· Protect our store, customers, staff and third-party partners against financial loss or safety risks.

4.4 Legal & Regulatory Compliance

· Meet U.S. tax record retention rules, respond to valid government subpoenas, law enforcement requests and court orders.

· Resolve pending litigation, civil claims and enforce our Terms of Service and this Privacy Policy.

· Fulfill data protection obligations under CCPA, COPPA, GDPR and other local consumer privacy laws.

4.5 Site Optimization & Analytics

· Measure website traffic, analyze user shopping behavior to improve our pet product listings, page layout and checkout experience.

· Test new store features and troubleshoot technical website errors.

5. Circumstances We Disclose Your Personal Information to Third Parties

We never sell your full payment information to external parties. We share limited personal data only for legitimate business needs with the following authorized groups:

5.1 Service Providers Acting On Our Behalf

Shopify (site hosting, checkout, payment infrastructure), payment processors (Shopify Payments, PayPal, Stripe), US fulfillment warehouses, shipping carriers, email marketing software, cloud data storage and fraud detection tools. All vendors sign binding data confidentiality agreements and may only process your data per our written instructions.

5.2 Advertising & Marketing Partners

Meta (Facebook Pixel), Google Ads, Google Analytics. These partners receive limited identifiers (device IDs, cookie data, order conversion signals) to deliver targeted pet product ads. This sharing qualifies as a “sale/sharing” under California CCPA law (see Section 10 for opt-out rights). These third parties operate under their own separate privacy policies.

5.3 Your Explicit Consent or Direct Request

We share data when you authorize us, such as social media login integrations, shipping label generation or third-party review platforms you choose to use.

5.4 Corporate Affiliates & Business Transfers

We may share data within our corporate group for internal business operations. If our business undergoes a merger, acquisition, asset sale or bankruptcy, customer personal data may be transferred as part of business assets, subject to the same privacy protections outlined here.

5.5 Mandatory Legal Disclosures

We will release your information when legally required: responding to court orders, government regulatory requests, to defend our legal rights, or protect the safety of our customers and the public.

6. Relationship Between OKCLEVER and Shopify

Our entire store infrastructure is hosted by Shopify. When you submit data on our Site, your personal information is transmitted to Shopify’s secure cloud servers to operate checkout, accounts and order processing. Shopify may store and process your data in jurisdictions outside your residential country.

Shopify uses enhanced data features to analyze cross-merchant shopping trends, optimize advertising tools and improve platform security. Shopify acts as an independent data controller for data it processes for its own platform improvement purposes.

You may review Shopify’s full consumer privacy policy and submit data rights requests directly via Shopify’s official privacy portal: https://privacy.shopify.com/en

7. Cookies, Tracking Pixels & Targeted Advertising Controls

We use multiple tracking technologies on our Site, split into two categories for consumer control:

1. Necessary Functional Cookies: Required to complete checkout, save cart items, secure account logins and process orders. You cannot disable these without breaking core shopping functionality on our Site.

2. Optional Marketing & Analytics Tracking: Includes advertising cookies, Meta/Google pixels and browsing behavior trackers used for targeted pet product ads and store traffic analytics. You may fully disable these tracking tools at any time.

How to Opt Out of Non-Essential Tracking

· Use the cookie consent pop-up that loads on your first Site visit to uncheck all marketing tracking boxes.

· Enable Global Privacy Control (GPC) signals in your browser; we automatically honor GPC requests to opt you out of cross-site targeted advertising for your device and linked account.

· Adjust your browser’s privacy settings to block third-party cookies permanently. We do not recognize generic browser “Do Not Track” signals outside of official GPC standards.

8. Children’s Privacy (COPPA U.S. Federal Compliance)

The Services are strictly intended for users aged 13 years or older, in full compliance with the U.S. Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect, store or share personal data of any child under 13 without verifiable written parental consent.

We never target marketing or advertisements to visitors under the age of 13. If you are a parent or legal guardian and confirm we have unintentionally collected data from your child under 13, email our privacy team at service1@okclevervet.com. We will permanently erase all child-related records within 15 business days after identity verification.

9. Data Security & Data Retention Schedule

9.1 Security Protections

All payment information is processed via PCI DSS encrypted Shopify payment gateways. We implement industry-standard firewalls, encrypted data storage and access limits for internal staff to protect your personal data. However, no online data transmission or digital storage method is 100% secure, and we cannot guarantee absolute invulnerability against unknown security breaches. Avoid sharing sensitive payment details via unencrypted email or chat channels.

9.2 Fixed Data Retention Timelines

We only keep your personal data as long as required to fulfill the purpose it was collected, per legal and business rules:

1. Completed order transaction records: Retained for 7 full years to meet U.S. federal tax audit requirements.

2. Active customer accounts: All account data stored until you submit an account deletion request.

3. Marketing email subscriber data: Retained for 2 years after you opt out of promotional emails.

4. Anonymous browsing/tracking analytics data: Automatically de-identified and purged after 12 months.

5. Unresolved support tickets, return or dispute records: Retained until the issue is fully closed, then archived for 1 additional year.

6. Exception: We may extend retention if required by active legal investigations, fraud claims or pending litigation.

10. California Resident Rights (CCPA / CPRA – Do Not Sell My Data)

If you live in California, you hold the following statutory rights over your personal information:

1. Right to Know / Access: Request a full copy of all personal data we have collected about you over the prior 12 months, including categories of data shared with advertising partners.

2. Right to Correction: Request us to update inaccurate shipping, contact or payment information stored on your account.

3. Right to Delete: Request permanent deletion of your account and all associated personal information, subject to legal retention exceptions (tax records, unresolved orders).

4. Right to Data Portability: Receive your personal data in a machine-readable format to transfer to another merchant.

5. Right to Opt Out of Sale/Sharing: You may opt out of our sharing your data with advertising partners for cross-site targeted pet product ads (classified as a “sale” under California law).

o One-click opt-out link located in the footer of every page on our Site labeled “Do Not Sell My Personal Information”.

o Global Privacy Control (GPC) browser signals will automatically activate this opt-out for your device.

6. Right to Non-Discrimination: We will never charge higher prices, hide products, or provide worse service if you exercise any of your CCPA privacy rights.

How to Submit California Privacy Requests

Submit all access, deletion or opt-out requests by emailing service1@okclevervet.com with subject line “CCPA Privacy Request”. We will verify your identity before processing your request and respond within the mandatory 45 business day timeline required by California law. You may assign an authorized agent to submit requests on your behalf with written proof of your authorization.

11. General Consumer Privacy Rights (All Global Visitors)

All users worldwide have the following rights independent of California state law:

· Unsubscribe from all promotional marketing emails instantly via the “unsubscribe” link included at the bottom of every marketing email. After unsubscribing, we will still send critical transactional emails for your open orders, refunds and account security alerts.

· Request full permanent account deletion and removal of all your stored personal data (excluding mandatory tax/legal records).

· File a formal complaint about our data processing practices by contacting our privacy team, or submit a complaint to your local regional data protection authority.

12. International Data Transfers

Your personal information may be transferred to, stored and processed in servers located outside your residential country, including the United States and Canada (Shopify’s primary hosting regions).

For users residing within the European Economic Area (EEA) or United Kingdom (UK): All cross-border data transfers rely on the European Commission’s Standard Contractual Clauses (SCCs) or UK equivalent approved data transfer contracts, unless data is sent to a country formally deemed to provide adequate privacy protection by EU regulators.

13. Third-Party External Links

Our Site may contain hyperlinks to external third-party websites (social media platforms, pet blog partners, review sites). We have no control over the privacy policies or data practices of these external websites. We strongly recommend you read their independent privacy policies before submitting any personal information on external sites. We are not liable for data collection conducted by unaffiliated third-party platforms.

14. Updates to This Privacy Policy

We reserve the right to revise this Privacy Policy periodically to align with new federal/state U.S. privacy laws, update our data processing workflows or adjust third-party partner disclosures. All revised versions will be published on our Site with an updated “Last updated” date at the top of this document. Where legally required, we will notify registered account holders of material policy changes via email. Your continued use of the Site after updates are posted constitutes acceptance of the revised policy terms.

15. Contact Information & Legal Entity Details

Full Legal Operator: OKCLEVER

Support & Privacy Inquiry Email: service1@okclevervet.com Privacy Manager Contact: Privacy Team Business Correspondence Address: ROOM 18, 27/F., HO KING COMMERCIAL CENTRE, 2-16 FA YUEN STREET, MONG KOK, KLN, HONG KONG.

For all questions, privacy data requests, deletion applications or COPPA child data removal requests, reach out to our team via the listed email address.

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